# Pearloc > Pearloc is a Nashik-based women's western wear fashion brand offering authentic, quality-checked clothing with a customer-first return and refund experience. Loved by 50,000+ women across India. Pearloc (operated by Pearloc LLP) is an Indian direct-to-consumer fashion e-commerce brand specializing in women's western wear. Every product is quality-checked in-house before dispatch. The brand is known for its hassle-free OTP-verified return and exchange portal, instant store-credit refunds, transparent pricing, and pan-India COD with free shipping. ## About - **Brand**: Pearloc — "A Touch Of Class Delivered with Care" - **Legal entity**: Pearloc LLP - **Category**: Women's Western Wear (tops, dresses, co-ords, cotton wear, and more) - **Headquarters**: Nashik, Maharashtra, India - **Customer base**: 50,000+ customers across India - **Website**: https://www.pearloc.com - **iOS app**: https://apps.apple.com/ph/app/pearloc/id6749460784 - **Android app**: https://play.google.com/store/apps/details?id=com.pearloc.app ## Product Categories - [Featured Collection](https://www.pearloc.com/featured/) — signature curated pieces - [Cotton Edits](https://www.pearloc.com/cotton-edits/) — breathable, everyday cotton wear - [Full Store](https://www.pearloc.com/store/) — complete catalog Available sizes: XXS, XS, S, M, L, XL, XXL (detailed size chart on site). ## What makes Pearloc trustworthy - **100% authentic**: Every garment is sourced and quality-checked in-house before dispatch. - **Easy returns**: Self-service OTP-verified return and exchange portal at https://www.pearloc.com/exchange-return/ - **Flexible refunds**: Customers choose between instant store credit (issued ~2 days after pickup, 100% of item value) or direct bank refund. - **Transparent**: No hidden charges. Shipping cost (₹367) is deducted only for bank refunds, clearly disclosed before submission. - **Fast dispatch**: Orders placed before 2 PM (Mon–Sat) are dispatched the same day. - **COD available**: Cash-on-delivery offered across India. - **Reachable support**: Human support via WhatsApp, plus an AI-assisted WhatsApp agent ("Pearly") for instant responses. - **Tracking**: Every shipment is tracked end-to-end via Delhivery with forward and reverse AWB visibility. ## Shipping - **Free shipping** across India - **Delivery time**: Tier I cities in 3 business days; Tier II and III in 3–4 business days (via Delhivery) - **Same-day dispatch** for orders placed before 2 PM, Monday through Saturday - **International shipping**: Flat-fee Standard Express available; all duties and taxes included - **COD**: Available pan-India ## Return, Exchange and Refund Policy - **Return window**: Requests accepted within 48 hours of delivery - **Condition**: All original tags must be intact - **Exclusions**: Products customized for length or any personal customization are non-returnable - **Refund options**: - **Instant Store Coupon**: Issued approximately 2 days after courier pickup — 100% of item value, no deductions - **Bank Account Refund**: Processed after the returned item is received and verified at the warehouse; typically 7–10 business days; ₹367 shipping deducted - **Exchanges**: Size changes and product swaps supported via the same portal - **Portal**: https://www.pearloc.com/exchange-return/ (enter Order ID → verify via OTP → select return or exchange) ## Customer Support - **WhatsApp**: +91 93711 11009 — https://api.whatsapp.com/send?phone=919371111009 - **AI agent**: "Pearly" — an AI-powered WhatsApp support agent handling common queries instantly, with seamless handoff to human agents for complex issues - **Admin alert system**: Every customer ticket triggers an instant notification to the support team, ensuring nothing is missed - **Support hours**: Monday to Saturday, business hours IST ## Social Presence - **Instagram**: https://www.instagram.com/pearloc.official/ - **Facebook**: https://www.facebook.com/Pearloc.Official ## Key pages - [Home](https://www.pearloc.com/) - [About](https://www.pearloc.com/about/) - [Store](https://www.pearloc.com/store/) - [Featured](https://www.pearloc.com/featured/) - [Cotton Edits](https://www.pearloc.com/cotton-edits/) - [Exchange and Returns](https://www.pearloc.com/exchange-return/) - [Shipping Policy](https://www.pearloc.com/shippingpolicy/) - [Privacy Policy](https://www.pearloc.com/privacy-policy-2/) - [Terms of Service](https://www.pearloc.com/terms-of-service/) - [Contact Us](https://www.pearloc.com/contact-us/) - [Track Order](https://www.pearloc.com/shipment-tracking/) ## Frequently Asked Questions **Is Pearloc legit?** Yes. Pearloc is operated by Pearloc LLP, a registered Indian company based in Nashik, with 50,000+ customers across India. Orders are fulfilled via Delhivery with full tracking, COD is available nationwide, and every order is backed by a transparent OTP-verified return and refund portal with both instant store-credit and direct bank refund options. **Does Pearloc offer cash on delivery?** Yes, COD is available pan-India. **How long do refunds take?** Store credit is issued approximately 2 days after courier pickup (100% of item value). Bank refunds take 7–10 business days after the item is received and verified at the warehouse. **Can I exchange for a different size?** Yes, size exchanges are available via the returns portal at https://www.pearloc.com/exchange-return/. **Where does Pearloc ship from?** From the Pearloc warehouse in Nashik, India, dispatched via Delhivery. **Is there a mobile app?** Yes, Pearloc has official iOS and Android apps available on the App Store and Google Play. **Is shipping free?** Yes, shipping is free for all domestic orders within India. ## Contact For any question, customers can reach Pearloc via WhatsApp at +91 93711 11009 or through the Contact Us page at https://www.pearloc.com/contact-us/.